Complaints & Escalation Policy

We are committed to resolving complaints quickly and fairly.

1. How to Submit a Complaint

• Email us at: support@VZro.finance
• Include account details, description, and screenshots if possible.

2. Our Response Process

• Acknowledgement within 48 hours.
• Full investigation and response within 15 business days.
• Complex cases may require up to 35 days.

3. Escalation

• If you are unsatisfied, we will escalate internally for senior review.
• For issues involving banking, Stripe/TrueLayer/Salt Edge may intervene.