Immediate Steps You Should Take

• Freeze or lock your account and cards in the app, if possible.
• Change your account password and email password.
• Remove unknown or untrusted devices from your account settings.
• Avoid further contact with suspected fraudsters.

How to Contact Us

Use the in-app “Report fraud” option where available, or contact official support:

• In-app support.
• Dedicated fraud support email: support@vzro.com.
• Any published fraud phone line for your region.

Only use contact details published in the app or on our website.

Information We May Ask For

To investigate effectively, we may request:

• Details of suspicious transactions.
• Screenshots of messages, emails or websites involved.
• Reference numbers from your bank or card provider.
• A brief description of what happened and when you noticed it.

What Happens After You Report

After receiving your report, we will:

• Confirm receipt of your report.
• Secure your account where necessary.
• Review account activity and work with partners as needed.
• Guide you on contacting your bank or card issuer where appropriate.

Coordination with Banks & Authorities

Where fraud involves bank access or payments, we work with Open Banking and payment partners to suspend tokens, revoke permissions or block activity.

• Your bank or card issuer.
• Relevant national fraud reporting channels.
• Consumer protection bodies where applicable.

Refunds or reimbursements are subject to the policies and legal framework of your bank, card issuer and jurisdiction.